Terms and Conditions for Returns & Exchanges of Products:
- Products cannot be returned for reasons of unsuitability, size too big or too small (Please read the description first).
- Products that can be exchanged are as follows:
- Does not match the order (wrong size, color, motif, or product model).
- Damaged/manufactured defective goods.
- Products to be returned must be in the same condition as when delivered, including the packaging.
- Products must not be damaged, dirty, or have been washed.
- The price label and product barcode are still intact.
- Complaints can be accepted from 3 days prior to delivery outside Bandung and 1 day prior to delivery within Bandung. This should be accompanied by an unboxing video and other supporting photos.
- If the ordered product is unavailable, the Admin will inform you and offer a replacement. If you are unwilling to exchange, the Admin will request your account number for the refund process.
- Products can only be exchanged for the same size and cannot be exchanged for other products.
- Product exchange can only be done once.
- Products purchased can only be ordered through the Website, Marketplace, and WhatsApp Admin Official Jenna&Kaia.
- For Grade B products, size cannot be exchanged.